Customer Care Programs (VoC)
At AYRM, customer care and customer satisfaction are considered mission-critical objectives. Customer care is also viewed as a growth strategy as well as a competitive advantage.
Since our inception, we have created a unique Client Path for our clients. Our Client Path starts before a prospect becomes a client and continues through the relationship. This helps us ensure customer levels are well above just “satisfactory”. How do we know our Client Path is working? We ask our customers. And we ask continually through several different mediums and platforms.
Let us create the same customer care program and voice-of-the-customer (VOC) programs for your organization.
From the administration and delivery of customer satisfaction surveys (milestone, project, annual) to creating and managing voice-of-the-customer programs like product advisory councils – AYRM has the experience and knowledge to create and implement a customer care program that focuses on retention and increasing customer satisfaction.
We can even create specific programs designed to help your organization produce “up-sells” and/or service agreement renewals from existing customers.
Wondering, “What items or activities are included in a customer care program?”
No two projects are the same. With customer care programs the options are virtually limitless. From survey and up-sells to product advisory councils and user conferences, we have the opportunity of leveraging a staff that has more than 80 years combined experience and ten years experience in customer care management.
Start your conversation today >>>
Since our inception, we have created a unique Client Path for our clients. Our Client Path starts before a prospect becomes a client and continues through the relationship. This helps us ensure customer levels are well above just “satisfactory”. How do we know our Client Path is working? We ask our customers. And we ask continually through several different mediums and platforms.
Let us create the same customer care program and voice-of-the-customer (VOC) programs for your organization.
From the administration and delivery of customer satisfaction surveys (milestone, project, annual) to creating and managing voice-of-the-customer programs like product advisory councils – AYRM has the experience and knowledge to create and implement a customer care program that focuses on retention and increasing customer satisfaction.
We can even create specific programs designed to help your organization produce “up-sells” and/or service agreement renewals from existing customers.
Wondering, “What items or activities are included in a customer care program?”
No two projects are the same. With customer care programs the options are virtually limitless. From survey and up-sells to product advisory councils and user conferences, we have the opportunity of leveraging a staff that has more than 80 years combined experience and ten years experience in customer care management.
Start your conversation today >>>